DigitalContact Legal Stuff

This is where you'll find information about how we protect your privacy, what you can and can't do with DigitalContact, and how we handle user accounts.

Maintaining the privacy of your information is our first priority. It helps build confidence, goodwill and stronger relationships with our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free to contact us

What kind information do we collect?

DigitalContact collects information that personally identifies you (“personal information”) when you apply for our services. This information includes the following:

  • name
  • contact details
  • identification information
  • organisation
  • title
  • information submitted in forms and payment details
  • information about your interactions with us (any contact with you by phone, email or online for purposes including security, dispute resolution and training).

How do we collect it?

We collect personal information directly from you as well as from third parties including public sources, our related companies, information service providers and the parties with whom we exchange information as described here.

We also store and manage information on behalf of our customers so they can manage their email campaigns. This includes information about our customers’ subscribers such as email addresses, emails received, links accessed (we sometimes track this for customers through our software) and other details entered by customers into our systems, which are subject to our Terms of Use but are not otherwise limited or controlled by us. It is possible that in this respect we could handle sensitive information such as information about professional association membership, political beliefs, health and religion. We do not use this information for our own purposes.

Why do we need this information?

To provide, administer, improve and personalise our products and services, maintain and update our records, manage our relationship with you and our customers and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.

If you are our customer, your personal information is used to create your personal access to our email marketing product, and to contact you in the course of using this product. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Under no circumstances will DigitalContact make any personal information about an individual user available publicly in this manner.

How do we disclose information?

DigitalContact will not use or disclose your personal information without your consent, except:

  • where required or authorised by law;
  • to implement the terms of any agreement we have with you;
  • to assist the lawful investigation of a law enforcement authority;
  • to protect the rights, property or personal safety of another DigitalContact customer, any member of the public or DigitalContact;

We may exchange your personal information with: our related corporate bodies, your representatives, our service providers that assist us with auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services.

Do we have access to Subscriber Lists, Campaign Content and Campaign Reports?

Yes, DigitalContact employs a range of measures to protect the privacy and confidentiality of personal information in subscriber lists, email content and reports. DigitalContact may scan the content of your campaigns to ensure it complies with our Terms of Use — to protect against defamatory, inaccurate, abusive, obscene, profane, or threatening material that is racially or ethnically offensive.

Special Offers and Updates

We send all new users a welcoming email to verify their new account and confirm their password and username. Established users will occasionally receive information on products, services, special deals,etc. Out of respect for the privacy of our users we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.

Why do we need cookies?

Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. DigitalContact uses cookies to make your use of our website and services as convenient as possible. Cookies are useful to estimate our number of visitors and to determine overall traffic patterns through our website.

If you do not wish to receive any cookies you may set your browser to refuse them. However, this may mean you will not be able to take full advantage of DigitalContact.

Policy Modifications

We may change this Privacy Policy from time to time. If/when DigitalContact makes changes to this privacy statement, we will highlight the changes on our homepage and email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically.

Now you know all about DigitalContact privacy policy so happy emailing!

If you have any further questions regarding our privacy policies, please contact us.

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Still have questions?

Please contact us:

+1 844 398 9661